SOFTCODEX / FAQ

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No vague marketing, no hidden pricing. Everything you need to know about working with SoftCodeX: services, timelines, pricing, and process.

19 questions

SoftCodeX Ltd is a UK-registered software house delivering custom software, AI automation, cybersecurity, and cloud infrastructure. We are a founder-run, family-owned business. You deal directly with the engineers building your product. Registered in England and Wales, Company No. 16629615.

No account managers, no layers of bureaucracy, no offshore handoffs you can't see. You work directly with the people writing your code. We price fixed-scope, document unknowns upfront, and don't hide change requests in invoices. When the project is done, you own everything: codebase, credentials, infrastructure.

SoftCodeX Ltd is headquartered in England and Wales. Our engineering team works across the UK, France, and Pakistan, giving us global coverage while maintaining senior-led delivery. See our Locations page for registered addresses.

Yes. We offer founder-friendly fixed-scope MVP sprints. You get a real, deployed product without over-committing budget. Many of our clients started with a £10–30K MVP engagement and scaled from there. We can also act as a fractional CTO or technical co-founder for early-stage companies.

Custom software development, AI and automation pipelines, cybersecurity engineering (OWASP, zero-trust, pen-testing), web and cloud infrastructure, and ongoing SLA-backed support. We also build internal tools, SaaS platforms, mobile apps, and API integrations.

Both. A custom automation script that saves your team 2 hours a day is as valuable to us as a multi-month SaaS build. We scope honestly. If your problem is a £3K fix, we'll tell you instead of overselling a £30K engagement.

Yes. We build LLM-powered document processing, predictive models, and data pipelines that integrate directly into your existing stack. Not bolted on as a chatbot wrapper. We work with OpenAI, Anthropic, Mistral, and open-source models depending on your data sensitivity and cost requirements.

Yes. We run standalone security audits, OWASP compliance reviews, threat modelling workshops, and penetration testing for existing systems, whether we built them or not.

Send a message via our contact form or email info@softcodex.co.uk with a brief description of your challenge. We respond within one business day and arrange a free discovery call to scope your requirements. No NDAs required to have that first conversation.

We run 1–2 structured calls with your team to map requirements, constraints, and growth goals. From that we produce a technical specification, architecture diagram, risk register, and fixed-price estimate. All before a single line of production code is written.

Small automation projects: days to 2 weeks. MVPs: 6–12 weeks. Full platforms: 3–6 months. We always provide a written timeline before starting and flag risks before they become delays. Every sprint delivers working, deployed software, not intermediate deliverables.

We document every unknown upfront and price for them explicitly. If scope genuinely changes mid-project, we surface it immediately with a written change request. No surprise invoices at the end. Fixed-scope engagements are protected; only client-requested changes result in a revised quote.

We prefer fixed-price, fixed-scope engagements. You know the total cost before we start. For longer or evolving projects we offer time-and-materials with weekly caps. Enterprise clients can arrange monthly retainers with dedicated capacity. All pricing is discussed openly in the discovery call.

Bank transfer (BACS/SWIFT), Stripe (card payments), and PayPal. We typically invoice 50% upfront and 50% on delivery for fixed-price projects, or monthly for retainer arrangements.

Yes. Every delivery includes a 30-day post-launch period where we fix any defects at no charge. Beyond that, we offer monthly maintenance retainers and SLA-backed support agreements for enterprise clients, covering bug fixes, dependency updates, security patches, and feature additions.

Five phases: Discovery & Architecture (days 1–5), Design & Prototyping (week 2), Agile Engineering (2-week sprints), Quality & Security (embedded throughout), Handover & Monitoring (final week). You get a working demo at every sprint review, not a status update slide.

Our core stack: TypeScript/Node.js, Python, React, Next.js, PostgreSQL, Redis. Cloud: AWS, GCP, Azure, Cloudflare. We also work with Go, Rust, and .NET when the use case calls for it. AI: OpenAI, Anthropic, LangChain, FastAPI. We choose the best tool for your problem, not the trendiest one.

Yes, unconditionally. The codebase is committed to your own Git repository from day one. Infrastructure is provisioned under your cloud accounts. Credentials are never held by SoftCodeX. The handover package includes runbooks, architecture documentation, and a knowledge-transfer session.

Security is a first principle, not an afterthought. We follow OWASP Top 10, zero-trust IAM, and secure-by-default architecture on every project. For sensitive data, we sign NDAs, use encrypted channels, and ensure data stays within your jurisdictional requirements. See our Privacy Policy for full details.

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